Code of Conduct

• Patients first: safe, competent, compassionate care in every assignment.
• Integrity: honest in everything we say, sign and submit.
• Respect: dignity for patients, coworkers, clients and candidates.
• Accountability: we own our work, report problems and fix them.
• Compliance: we follow the law, our policies and our clients' policies.

• Work only within your license, scope of practice, competencies and skills checklist.
• Refuse any assignment or task you are not trained or competent to do, and tell the charge nurse and the agency.
• Follow the facility's policies, physician orders and chain of command.
• Report abuse, neglect, exploitation or unsafe care immediately, and follow state mandatory-reporting laws.
• Never work impaired by alcohol, drugs, medication or fatigue.
• Keep professional boundaries with patients and families. No personal, romantic or financial relationships.

Falsification is one of the most serious violations of this Code. Never:

• Give false or altered licenses, certifications, references, health records or work history.
• Overstate your skills or experience on a skills checklist or application.
• Record time you did not work, work off the clock, or sign for someone else.
• Chart care you did not give, back-date records, or alter a medical record improperly.
• Make false statements to obtain workers' compensation, unemployment or other benefits.
• Submit inaccurate invoices, timesheets or credentialing files to a client.

All employees must follow the laws that apply to our work, including:

• Licensing laws in every state or country where you work; keep licenses and certifications current.
• HIPAA and state privacy laws.
• OSHA safety rules, including bloodborne pathogens and respiratory protection.
• Federal and state anti-kickback, self-referral and False Claims Act rules: never offer or accept anything of value for patient or business referrals.
• Equal employment opportunity, wage-and-hour, and immigration (I-9) laws.
• Anti-bribery laws (including the U.S. FCPA and UK Bribery Act) for work outside the USA.
• Tell the agency within 48 hours if your license is investigated or disciplined, or if you are excluded from any federal or state health program.

• Access patient information only when needed for your job; share it only as allowed by HIPAA and facility policy.
• Never photograph, record or post about patients, facilities or coworkers on social media, even without names.
• Protect agency and client confidential information: rates, contracts, client lists and candidate data.
• Never share passwords or use another person's login. Report any privacy breach within 24 hours.

• We do not tolerate discrimination or harassment based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any protected status.
• Sexual harassment, bullying, threats and violence are prohibited, whether by staff, patients, visitors or clients.
• Report concerns through any channel in Section 12. You do not have to report to the person involved.
• Retaliation against anyone who reports in good faith or helps an investigation is prohibited.

• Use required PPE and safe patient handling equipment every time. Prescription glasses are not eye protection.
• Report every injury, exposure, near miss and unsafe condition to the charge nurse and the agency the same day.
• Follow the drug- and alcohol-free workplace policy and testing rules.
• Complete all required safety training and attestations before each assignment.

Avoid situations where personal interests conflict with the agency's or a client's interests. Disclose to management in writing:

• Any offer of direct employment or work through another agency from a facility where we placed you.
• Outside jobs that overlap your scheduled shifts or create a safety (fatigue) risk.
• Ownership in, or family ties to, a client, competitor or vendor.
• Close personal relationships with someone you supervise or whose work you approve.

• Never accept cash, gift cards, loans or valuables from patients or families.
• Gifts to or from clients and vendors must be modest (US $50 or less), infrequent and never tied to a business decision.
• Never offer anything of value to a government official or to influence a referral or contract award.
• When unsure, ask the Compliance Officer before accepting or giving.

• Arrive on time and work every scheduled shift. A no-call / no-show is a serious violation.
• Follow the facility's dress code, ID badge, phone and float rules.
• Communicate respectfully. Resolve disagreements through the chain of command, never in front of patients.
• Represent On Call Staffing Solutions professionally; you are the face of the agency.

• Use agency and client equipment, systems and email for business purposes and protect them from loss or misuse.
• Agency systems may be monitored as allowed by law.
• Return all property, badges and records when an assignment or employment ends.

If you see or suspect a violation of this Code, the law or patient safety, report it right away to any of these:

• Your recruiter or manager
• The Compliance Officer: info@oncallstaffingsolutions.com
• The CEO, Owodunni Sam Bada
• Outside agencies: you may also report to a licensing board, OSHA, the EEOC, the HHS Office for Civil Rights or other government agency at any time.
• Reports are kept as confidential as possible and investigated promptly. No retaliation for good-faith reports.

• Employees must cooperate honestly with investigations and keep them confidential.
• Violations may lead to coaching, retraining, written warning, removal from assignment or termination, and may be reported to licensing boards, clients or law enforcement where required.
• Nothing in this Code changes at-will employment or limits your rights under the National Labor Relations Act, including the right to discuss wages and working conditions.

Employees sign this acknowledgment on Form CC-01 (employee name, employee ID, position, date, employee signature and agency representative). Download the form.